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We have a solution that will help you SAVE MONEY! Send us your defective equipment for evaulation. If you decide not to have it repaired, we will apply the cost of evaluation as a credit towards the purchase of the same model that is in stock. We might be able to buy your defective instrument for parts.
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To make sure that a product sold to you will arrive safely at your place in top shape , one must have amongst other things, a good knowledge in packaging and shipping methods. What good will it do you if your unit is destroyed in transport? Over the years, we have developed a great deal of expertise in shipping orders locally and internationally. We have learned, sometimes the hard way, that Optical Test Equipment requires extra packaging care.

Most telecom test equipment is highly precise and sensitive and some of them simply do not travel very well. In some cases, we will only offer specific models for sale on the local market knowing that the item would not be received in perfect working order if it has to make too many hops along the way.

That is why, we standardized the following precautions:

  All orders are granted the same quality packaging regardless of size, value or quantity to be sent out.
  To prevent water and dust damage, equipment is encased in a large transparent bag.
  Box edges are taped and always strapped.
  We always write clearly on the box the customers’ address as well as sales order number so that it is easy for you to
    identify in case the shipping documentation is lost in transit or on arrival.
  All orders are shipped in double wall boxes with a minimum thickness of 2 inches of shock absorbing material around the
    contents.

We package medium and large orders with the ‘Instapak’ Foam Packaging system. Although costly, this method helps us ensure that the equipment arrives at your establishment safe thus minimizing returns and frustration.

Some equipment is shipped in a custom made ‘Box in a box’ system. We use this method primarily when shipping heavy equipment such as OSAs.

Large and heavy items have a tendency to crush the packaging foam. This phenomenon can result in damaged boxes, particularly on the corners if the box gets dropped. Our heavy duty boxes are also equipped with handles for proper and easy handling by the transporters and also the receiver.